Have you ever had such a great customer service experience that you just need to share? I haven't had many, but today (August 20, 2016) I had an awesome experience at Pallotta Ford Lincoln in Wooster, Ohio. The saga that led to my being at Pallotta's started a few weeks ago when my husband, Bobby and I met our niece, Ashley and her boys at the Mansfield Art Center. When Bobby saw and heard Ashley's car, he got real nervous. It seemed to be his focus. He would tell me often, "Ashley needs … [Read more...]